FAQs

Photo by Courtney Davidson Photography

 

Frequently asked questions

What is The Rabbit Hole VR?


The Rabbit Hole VR® is Tennessee's premier provider of all things related to virtual reality entertainment. We opened the first VR arcade in Nashville in 2017 to allow gamers and non-gamers alike to enjoy exploring the virtual world in large, open spaces with access to the most immersive VR experiences available today. We now operate the Southeast's largest VR gaming arcade in Franklin, TN inside the TOA Sports Performance Center. We also offer on-the-go rentals for events and conventions, provide VR installations, manage maintenance plans for companies and individuals who own their own VR equipment, repair hardware, specialize in event staffing for VR products/demos and provide training for teams using VR in a professional setting. Basically, if it's related to VR, we're into it!




Do I need a reservation to play?


Yes. Due to COVID-19, reservations are required and you must make a reservation online before you come in and play. This is to help us maintain social distancing between groups and monitor who is coming in and out of the arcades more closely. We apologize for the inconvenience but appreciate your help in ensuring everyone's safety!




How old do you have to be to play?


All players must be AT LEAST 8 years or older to play -- no exceptions. It is important to note that the VR headset manufacturer recommends players be at least 13 years or older. However, we have found that children as young as 8 meet the mental and physical requirements to operate the headsets on their own and have the ability to follow basic rules that ensure the safety of themselves, other players and the equipment. We have several fun family-friendly games available in virtual reality and we will always work with you to ensure games are age-appropriate before the play time begins.




What VR experiences do you offer? What's the difference between the VR arcade games, VR escape games and VR Arena?


VR Arcade Games are our general VR gaming sessions. Choose how long you’d like to play (30 mins, 60 mins, 90 mins, etc.) and you will have access to 35+ different VR games including popular titles like Beat Saber, Fruit Ninja, Space Pirate Trainer and more. During VR arcade sessions, you don't have to choose just one game! Change games as often as you'd like. You control what you play from within the headset, but our staff is always nearby to make suggestions or help you set up multiplayer games with other players. Each player has their own headset and 12x12ft of open space to move around safely inside the virtual world, but we have several multiplayer games where you can see, hear and interact with each other from within your headsets. Pricing is per player and depends on how long you play. The VR Escape Games work a little differently. Each escape game is one experience on its own. You have up to 60 minutes to escape and the game must be played in groups of 2 or 4. This is because the game is designed to encourage teamwork and communication, so unfortunately we can’t run the game with an odd number of players. The VR escape games are played on the same headsets and in the same space as the VR arcade games. Pricing is $35 per player. The VR Arena in Franklin (opening in Fall 2020) puts players in a shared space – this means players will be walking around amongst each other rather than standing in a 12x12ft room-scale space with their VR headsets on. We are proud to offer VERSUS, VR’s top arena-style laser tag game, in our VR Arena. Teams of 2 or 4 face off by navigating a virtual maze to find other players and shooting a VR laser to tag them before they get tagged themselves. Pricing is $20 per player and includes 3 rounds of VERSUS. Each round lasts approximately 10 minutes. Regardless of the experience, each person gets their own wireless VR headset and all pricing is per player. We do not allow headset-swapping for sanitation reasons and we want you to be fully immersed for the duration of your experience!




Do I have to sign a liability waiver?


Yes, all players are required to sign a waiver before they play. Players under 18 must have a parent or guardian sign on their behalf. You will only need to do this on your first visit. Waivers can be found online here.




Do I have to tip?


Tips are not expected but always appreciated! Our VR attendants are often running from player to player in the real world organizing multiplayer games, giving gameplay instructions or taking photos of your epic VR adventures on your phone/camera at your request. If you feel your VR attendant(s) went above and beyond, feel free to give them a little somethin' somethin'.




Where can I park?


At the Nashville location, limited free parking is available behind the building. You will see signs that say "The Rabbit Hole VR Parking Only." Metered parking is also available on 18th Avenue, 19th Avenue, Church Street and Hayes Street. At the Franklin location, ample parking is almost always available. However, on certain Saturdays during volleyball season (January-June), the TOA Sports Performance Center hosts tournaments that can make parking a challenge. If the main parking lots are full, additional parking can be found behind the building and in the lower level parking lots to the left of the building.




What should I wear?


Light-weight, comfortable clothes you can easily move around in and sneakers/flat shoes are recommended. You will be actively playing so heavy clothing and heels may hinder your movement! Glasses with large frames may not fit into the VR headsets so contact lenses are recommended when possible. For optimal comfort, long hair should be worn down rather than in a high bun or ponytail.




How do I book a special event or party?


We frequently host corporate events and birthday parties for guests of all ages. Depending on the number of players you would like to bring in, we have several options for parties at both our Nashville and Franklin locations. For more information about in-arcade party packages, please visit our Parties & Events page.




What is your cancellation policy?


We cannot issue refunds within 24 hours of a regular reservation. If you reach out to us more than 24 hours in advance, we are happy to cancel your reservation and provide a full refund. Once we are within 24 hours of your scheduled play time, refunds are not available and we may not be able to re-schedule your booking due to high volume of other players. Parties and events may be rescheduled if you reach out to us at least 48 hours in advance to allow time for staffing changes. Cancellations within 48 hours of a party/event will result in a 50% refund.




Can I split my VR session between multiple players?


No, each player has their own VR equipment for the duration of their session and all of our pricing is per player. This is to maintain the high level of sanitation we pride ourselves on (headsets are cleaned thoroughly between every player) and to allow optimal immersion into the VR worlds. Headset swapping may be allowed during private parties when additional staff are on-hand to sanitize equipment. For more information on party packages, please visit our Parties & Events page.




Are food & drinks allowed in the arcade?


For regular reservations, you are welcome to bring in small water bottles or sodas as long as they are safely kept in the seating area away from the VR stations. Outside food is not permitted unless you are hosting a party with us. This includes cake, cupcakes, pizza, alcohol and other catering items. For more information on party packages, please visit our Parties & Events page.




I'm hosting an event at a local venue. Can you bring VR to me?


Yes! The Rabbit Hole VR offers on-the-go rentals of virtual reality set-ups for expos, conferences, birthday parties and more in and around Nashville. We bring everything you need to enjoy virtual reality directly to you. We set it up, help players get started in games, sanitize equipment during high-throughput events and make sure everyone has a great time. VR is a great way to bring a unique activity to birthday parties, corporate events and business conferences, family reunions and more. Learn more on our On-The-Go Rentals page.





(615) 499-6290

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