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Join Our Team

We're always looking for energetic, knowledgeable people to join our team! 

Our mission is to help guests create real-life memories in the virtual world and our team is known for offering unparalleled customer service to make it happen. 

VR Arcade Game Guide

We are looking for reliable, customer-focused VR Guides to join our growing team at our Franklin (Cool Springs) location. The ideal candidate enjoys engaging with customers, answering questions related to VR and gaming and being proactive to help other staff members provide outstanding customer service.

The VR Guide’s primary job is to ensure every guest has an unforgettable VR experience from start to finish.

Responsibilities include:

  • Enthusiastically welcoming guests into the arcade

  • Assisting customers into and out of VR equipment

  • Helping customers with gameplay and giving continued instruction throughout their sessions

  • Using VR software to monitor sessions and anticipate customer needs before they ask for help

  • Playing games in our VR library to learn key details that help us better serve customers

  • Loading groups into multiplayer games

  • Sanitizing equipment after each player

  • General cleaning around the arcade including vacuuming, dusting, bathroom duties, etc.


  • Previous experience in customer service (clothing, shopping malls, location-based entertainment such as trampoline houses, mini-golf courses or other entertainment facilities)

  • Must be excessively friendly and communicate effectively with customers, including children and adults

  • Must be comfortable taking feedback from management and using it to provide a better customer experience in the future

Bonus points if you have experience with:

  • You are a former customer of The Rabbit Hole VR! Former customers know what type of experience we want to provide to our guests and can better duplicate that for future guests.

  • Working with virtual reality equipment

  • Working with Windows 10 operating system and Steam

  • YouTube, or any live streaming services

Must be at least 15 years old to apply and have reliable transportation.

10-20 hours/week for off-season months (January-May) with the opportunity for full-time hours during peak season (June-September). Weekends (Friday-Sunday) required.

Starting pay rate at $10/hour with the opportunity for quick growth to Lead VR Attendant and/or Assistant Manager and regular pay raises once the VR Guide job is mastered.

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